Water Utilities & Customer Engagement

Today’s consumers have come to expect choice, convenience, service quality, channel innovation and personalization from all of their service providers — including their water utility company. Learn how water utilities are embracing sophisticated tools to meaningfully engage their customers in order to improve service and to conserve precious water resources.

Customer care becomes top priority for water utilities

American water utilities are mainly concerned with issues relating to customer care, according to a new report published by consulting company Black & Veatch. The report, entitled Strategic Directions: U.S. Water Report, said that senior managers in utilities of all …
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